GFMI’s client, a large commercial bank, wanted to move from an ad hoc approach to new associate training within their treasury management group to a more formal and structured approach. This shift was necessary because the bank had grown significantly over the years in terms of market share, asset size, and the number of employees within the organization.
The client sought a collaborative and complementary training partner to develop and deliver a formal, multi-week intake program for their treasury management associates, who were recruited into this program with MBAs or post-secondary degrees in quantitative disciplines and/or with CFA certifications.
Given the depth and breadth of the content, GFMI recommended a series of modules that would build incrementally. Topics throughout the program would include bank analysis, foreign exchange, fixed income, derivatives, capital, liquidity, and risk management.
GFMI’s subject matter experts (SMEs) worked with the treasury management team to refine the program outlines and tailor the course materials to the bank. Because of the bank’s aggressive schedule, this was completed successfully in less than two months, due in large part to GFMI’s significant content and deep expertise in this area. These same SMEs also delivered several days of facilitation to incoming treasury management associate groups.
The final delivery incorporated liberal use and mixture of lecture and exercised, including:
- Case studies
- Discussions and presentations
Following the GFMI delivery, the associates then completed bank-specific treasury management training, followed by rotations throughout various treasury management areas.
Based on the participants’ self-rating, increases in their knowledge levels ranged from 18-47% after the classes, with an average increase of one-third across the entire curriculum.
Feedback on the program was very good, not only from the participants themselves, but also from the treasury management leadership and their learning and development partners. In particular, GFMI received high praise for the following:
- Quality of instructors, both from an experience perspective and from a delivery perspective
- Quality and depth of the course and presentation materials
- Quality of the case studies and exercises used throughout the program, in order to illustrate concepts in tangible ways and to allow for hands-on practice
- Flexibility and timeliness in developing and delivering the course